We’re still a tiny team (often packing parcels alongside homework duty), but we answer fast.
| Need help with… | Best channel | Response time |
| Order status / tracking | support@emmaandqai.com | < 12 hrs (Mon–Fri) |
| Returns / exchanges | returns@emmaandqai.com | < 24 hrs |
| Collaborations / press | press@emmaandqai.com | 1–2 business days |